Website Guide

Frequently Asked Questions?

InfraTeach Basics

Infrateach was created to help participants (new and more experienced!) in the infrastructure development and finance business (and other users) to learn more about the industry and the business. It is also hoped that it might become a platform for participants and the community (and other users) to share learning and knowledge. Our objective is simply to make knowledge, experience and resources on infrastructure finance and development available to all at a reasonable cost or for free. We hope people will learn and benefit from the contributed content and that this will benefit infrastructure development.

Account FAQs

The Community section allows you or your organisation to upload free content directly onto the Infrateach website for the benefit of the infrastructure community. You will need to be a registered user of the website before you can apply to become a community content provider. Once your application/status has been approved by the Infrateach team, you will be able to create content pages for yourself with your own company logo/branding. Add content to the Community section in the form of downloadable PDF documents, links (URLs) to content/documents on your own website or embed a video from YouTube or Vimeo. The examples of content from the Community section will hopefully provide you with a flavour for the type content that can be added. All we ask for offering this completely free facility to the infrastructure community is that it ONLY be used for offering learning, know-how, market/sector updates and marketing material that has learning content within it. APPLY HERE NOW TO BECOME A COMMUNITY PROVIDER OF CONTENT. All content descriptions will be searchable using the website Search function so you can be sure that your content will be easily found by other Infrateach website users. YOU WILL ALSO HAVE FULL CONTROL OVER YOUR UPLOADED CONTENT. EDIT IT OR DELETE IT WHEN IT WORKS FOR YOU.

You can log in to the web site and access your learning from any internet-connected computer. However, you can only be logged in to one computer at a time.

The security of your information is very important which is why your password must never be shared with anyone else. Not even with close friends or relatives. If other users are found to be logging in using your access information, your account with Infrateach may be terminated.

Every purchase is for your own use, meaning that only the purchaser is entitled to view the content on the website at any given time and may not share it with anyone else.  Infrateach reserves the right to monitor use of the website to ensure that user log-in details are not being shared with others.

After you login to your InfraTeach account, click on the My Account link at the top of the page. Click on Edit, and you will be taken to the account tab where you can change your email address or password.

Please click Login and then Request new password or click here -

You can register by clicking on the Register link at the top of every page.

Other FAQs

The easiest way to reach us is to use our contact form which you will find here:

As an education company, we do our best to make our training accessible to students. If you email us with details of where you are currently studying and the details of the course you are on, we may be able to offer you a discount through one of our promotional codes.

Shopping FAQs

Yes, during the checkout process you can submit a PO number and ask us to invoice you. You will not be able to access your purchased content until cleared payment has been received.

You can pay using any major credit card, or by using Paypal.

Access FAQs

Once you are logged in, at the top of the page you will see a Access Your Learning link. Click here and then select the My Documents or My Podcasts tab to access your purchased content

When you make a purchase that includes downloadable files you will receive an email confirming that the downloadable files are available to you in your Access My Learning section of the website. If you wish to download them again after that, after logging in to the site you can click on My Account at the top of the screen and the click on the Files tab to access any available downloads. All previously purchased content is available from your Access My Learning section of the website if you still have an entitlement to view/download that piece of content.

Free Resource documents may be accessed once you have registered with us. Certain Free Resource documentation simply requires registration with us. Other Free Resource documentation is only available once the required number of credits have been obtained by making purchases from the Catalogue. Simply follow the instructions in the Resources section to download the PDF Resource material.

Sorry, no. The modules of learning can only be viewed online and cannot be downloaded to a computer.

Once you are logged in, at the top of the page you will see a Access Your Learning link. Click here and you will be taken to a page from where you can access all of your purchased learning modules.

Ideally you should have you should have a broadband connection, although a good 3G connection may be fast enough. It is unlikely that you will be able to access our content with a dial up connection.

Your firewall software shouldn't interfere with access to the website or your learning modules. If you do experience any difficulties please get in touch by using our contact form:

Just a compatible web browser and Adobe Flash Player 9 or later. You can get the latest version of Flash Player here:

Our website and learning content has been tested to run on Windows PC's and Macs, using any modern browser including Internet Explorer 8 and 9, Firefox 3, Chrome 10 and Safari 4 or more recent versions. It has also been tested with Internet Explorer 6 and 7.

Each purchased module of learning comes with a licence to use for a specified period of time. When the licence expires you will no longer have access to that module of learning.

Currently the situation with tablet devices is much the same as for smartphones.

Although most smartphone web browsers will allow you to access the Infrateach web site, they generally do not support Adobe Flash which is required to run our learning content. Even if your mobile device does support Flash, the experience is likely to be less than optimal. Our learning content is designed to be used on your desktop computer, and for the best possible experience that is the way it should be used.

From anywhere in the world, as long as you have an internet connection and a web browser that supports Adobe Flash

Internet Explorer 9

  1. At the upper right, click the Tools icon, and select Internet options.
  2. Click the Privacy tab.
  3. Check or uncheck Turn on Pop-up Blocker.

    Note: To access advanced features, in the "Pop-up Blocker" section, click Settings...  

Internet Explorer 8 and 7

  1. From the Tools menu, select Pop-up Blocker.
  2. Click to select either Turn Off Pop-up Blocker or Turn On Pop-up Blocker.

By default, Internet Explorer displays pop-ups that appear as a result of clicking a link or button. Pop-up Blocker blocks pop-ups that are displayed automatically (without your clicking a link or button). To allow a specific web site to display automatic pop-ups:

  1. Click Tools, select Pop-up Blocker, and then click Pop-up Blocker Settings.
  2. In the "Address of website to allow" box, type the address (or URL) of the web site you want to see pop-ups from, and then click Add.
  3. Repeat step 2 for every web site you want to allow pop-ups from. When you are finished adding web sites, click Close.


  1. In Windows, from the Tools menu, select Options... 

    If the menu bar is hidden, press Alt to make it visible.

    In Mac OS X, from the Firefox menu, select Preferences...

  2. Click Content.
  3. Check or uncheck Block Popup Windows.

When blocking a pop-up, Firefox displays an information bar, as well as an icon in the status bar. When you click either the Options button in the information bar or the icon in the status bar, a menu is displayed with the following choices:

  • Allow/Block popups for this site
  • Edit Popup Blocker Options

    Note: If you select Edit Popup Blocker Options, you can then click Exceptions next to "Block pop-up windows" and enter the URLs for any sites on which you wish to allow pop-ups.

  • Don't show this message (info message) when popups are blocked
  • Show (the particular blocked pop-up)


From the Safari (in Mac OS X) or Edit (in Windows) menu, select Block Pop-Up Windows.

Google Chrome

  1. At the upper right, click the wrench icon, and select Settings (Preferences in Mac OS X and Linux).
  2. Click Under the Hood.
  3. In the "Privacy" section, click Content settings... .
  4. In the "Pop-ups" section, select Allow all sites to show pop-ups or Do not allow any site to show pop-ups (recommended). To customize permissions for specific websites, click Manage exceptions.

Items in the free Resources section of the website may be accessed and downloaded by the application/use of credits. You will be automatically allocated 6 free credits upon registration with the Infrateach website. Credits are awarded to you by making purchases from the Catalogue section.  The number of credits awarded for each purchased item of content will be detailed in the Catalogue section of the website for each item of content.  You may either save, store and build up your awarded credits to apply them to Resource (s) items at a later date or apply them immediately. Once you have decided to apply your Credits to accessing and downloading a Resource item, the relevant number of credits will be deducted from your account.  Details of your awarded credits and history may be found in your Credits section of the website.

Learning Content FAQs

If you would like to post "pay for" content to the website, please contact us at

View Only Documents may only be viewed on the website.  You will not be permitted to copy, paste, save or download a View Only Document.  View Only Documents will only be available for viewing for a set time period as detailed in the Catalogue.  A View Only Document purchase will primarily be made for brief reference.  View Only Documents are NOT downloadable.  View Only Documents will be cheaper to access than documents from the Documents section of the catalogue which are downloadable.  You will need to decide BEFORE making a purchase whether you need a View Only Document or a downloadable document.  We will not be able to make any refunds if you make the wrong choice. Content available in the Documents section of the Catalogue will be available for download in PDF format.

The documents are provided to assist with your learning.  Certain documents are "View Only" and may not be shared, downloaded, copied or edited. Other documents are mainly provided in PDF format and are not supposed to be edited or used on your own transaction work. You should always take legal advice when preparing documents for actual transactions.

This will be different for each learner based on their preferred way of learning, but on average a module of learning should take between 20 and 30 minutes to complete.

We do not currently provide qualifications or certificates with respect to our training courses.  If you are interested in obtaining continuing professional development (CPD) points for our courses, please contact us using our contact form here: